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Terms of Service

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Welcome to Allfix Service Group Ltd (“Allfix,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website allfix.ca and our home repair and maintenance services. By accessing our website or communicating with us, you agree to these Terms.

1. Use of Our Website

  • The website is provided for informational and lead-generation purposes.

  • You agree not to misuse the site, attempt to hack, or interfere with its operation.

  • No user accounts or online payments are processed through this site.

2. Service Requests

When you submit your name, contact details, or address, you authorize us to contact you to discuss your service needs.
Service appointments, quotes, or repairs are governed by individual agreements or confirmations communicated by phone, text, or email.

3. Pricing and Refunds

All pricing is provided in Canadian dollars unless otherwise stated.
Refunds may be provided only if agreed upon in writing between Allfix and the client.

4. Liability Limitation

Allfix provides reasonable care and professional service; however:

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our website or services.

  • We make no warranty that the website will operate without interruption or error.

  • All services are provided “as available” and subject to reasonable scheduling, materials, and technician availability.

5. Intellectual Property

All website content, text, graphics, and logos are the property of Allfix Service Group Ltd and protected by Canadian copyright and trademark laws.
You may not reproduce, modify, or distribute any part of our content without written permission.

6. Third-Party Links

Our website may include links to third-party sites (e.g., social media, reviews, partners). We are not responsible for their content or privacy practices.

7. Governing Law

These Terms are governed by the laws of Ontario, Canada.
Any disputes shall be resolved exclusively in the courts of Ontario.

8. Changes to the Terms

We may revise these Terms periodically. Updated versions will be posted on this page with the revised date.

9. Contact

For any questions or concerns about these Terms, please contact:

Allfix Service Group Ltd
99 Ingram Drive, North York, ON M6M 2L6, Canada
📧 info@allfix.ca

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Privacy Policy

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Allfix Service Group Ltd (“Allfix,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website allfix.ca or communicate with us for home repair and related services.

1. Information We Collect

We collect limited personal information that you provide directly to us when you:

  • Submit a contact form

  • Call, text, or email us

  • Request a service visit

This may include:

  • Name

  • Phone number

  • Email address

  • Service address or location

We do not collect payment information or require user accounts on our website.

2. How We Use Your Information

We use the information you provide to:

  • Schedule and coordinate technician visits

  • Communicate about your service request

  • Provide estimates or follow-up support

  • Maintain service records in our CRM system

3. Data Retention

Information is stored in our customer relationship management (CRM) system and retained as part of our business records. Data may remain in our CRM indefinitely unless a deletion request is made (see Section 7).

4. Cookies and Analytics

Our website may use basic cookies or analytics tools provided by our hosting provider or third parties (such as Google Analytics) to understand website performance and improve our services.
You can adjust your browser settings to refuse cookies or notify you when they are being used.

5. Data Sharing

We do not sell, rent, or trade your personal information.
Your information is used internally by authorized staff for scheduling and service delivery.

6. Security

We maintain reasonable administrative and technical measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You may:

  • Request access to your personal information

  • Ask us to correct or delete information we hold about you

To make a request, please contact info@allfix.ca.

8. Children’s Privacy

While our services are intended for homeowners and property managers, minors may contact us through family-owned properties. We do not knowingly collect data directly from individuals under 18 without parental consent.

9. Cross-Border Use

We serve clients in both Canada and the United States. All personal data is stored in systems compliant with Canadian privacy standards.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when changes were made.

11. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Allfix Service Group Ltd
99 Ingram Drive, North York, ON M6M 2L6, Canada
📧 info@allfix.ca

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